Refund & Exchange Policy
Please Contact Customer Service to initiate the return & exchange process within 7 days upon receiving your item(s).
Replacement or Refund
Your satisfaction is of utmost importance to us. Upon arrival of your package, it is suggested that you check the item to make sure it has been made in accordance with your order specifications. Please try on your cloth as soon as possible without altering, washing the item, or removing the tag. Please note that you need to contact us to initiate the returning or exchanging process.
Returning Exchanging Postage
Once we have confirmed your be-shipped items (item shipped different from item ordered or have a quality issue), we will be responsible for the item exchange and postage. You may also return the product and get a full refund including postage. Please note if you want to return or e the items to us due to personal reasons, we will not cover the returning postage. No returns and no exchanges for personalized items.
Defective, Damaged or Mis-shipped Items
You are qualified to get a full refund if your items are defective, damaged or mis-shipped. If you believe your items were damaged during delivery, you must obtain Proof of Damage documentation from your delivery carrier, which should be included in your returned package.
Item is the size you ordered but does not fit
Please understand that items that do not fit properly but in accordance with the specifications you ordered can be returned or exchanged. But you need to cover the postage.
The settings of your computer screen may alter the color of the pictures shown on the site. Slight color aberration may not mean that the cloth is defective or mis-shipped. However, if you are positive that you have received the item in a wrong color, please contact Customer Service to see if a return or refund is possible.
1. Please contact Customer Service within 7 days upon receiving your order. Please include an explanation and photographs stating the reason for your return.
2. Once our Customer Service has approved your request, we will provide you with a return address. Please send the item(s) through your local post office within 3-5 business days upon receiving the return address. Please DO NOT use the expedited courier like UPS, DHL or FedEx; the normal economic Post Office service would be just fine. Please keep the tracking number safe.
3. All the return item(s) will go through inspections. We will process the refund when we confirm that the product has the problems you mentioned. Once the refund has been processed by us, it usually takes 10-15 business days for the funds to be credited to your account, depending on your bank or payment service. Your bank or payment service may levy a small transaction charge.
All PayPal payment can only be refunded via PayPal, all Credit Card payment will only be refunded to the original Credit Card.
We only accept products in their original condition, and we cannot process any products that are returned without our prior knowledge. If you wish to return any or all parts of your order, you will need to contact customer service at Contact Us.
Palaleather reserve the right not to process the refund if they are returned in unacceptable condition. Any questions, please contact us for additional instructions.